Terms of service

Overview


This website is managed by TrustHero. The terms "we," "us," and "our" throughout the site refer to TrustHero Shop. TrustHero Shop provides this website, along with all the information, tools, and services available from this site, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices stated here.


By visiting our site or making a purchase from us, you are participating in our "Service" and agreeing to comply with the following terms and conditions ("Terms of Service" or "Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service are applicable to all users of the site, including but not limited to users who browse, vendors, customers, merchants, and contributors of content.


Carefully read these Terms of Service before accessing or using our website. By accessing or using any part of the site, you acknowledge and agree to be bound by these Terms of Service. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are deemed an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that enables us to sell our products and services to you.


General conditions

Our prerogative includes the authority to decline service to any individual, irrespective of the rationale, at our discretion and at any given moment. Should such a decision be made, we will communicate this to you through the email address supplied during the purchase or registration process.

You commit to refraining from replicating, duplicating, copying, vending, reselling, or exploiting any aspect of the Service, as well as the utilization of the Service, access to the Service, or any interaction on the site facilitating the provision of the Service, without obtaining explicit written consent from us.


Online store terms

By accepting these Terms of Service, you represent that you are of legal age in your state or province of residence.

Our products must not be used for illegal or unauthorized purposes, and you must comply with the laws of your jurisdiction (including, but not limited to, copyright laws) when using the Service.

You are prohibited from transmitting malware, viruses, or any code with malicious intent.

Violation of any of these terms will result in immediate termination of the provision of the Service.


Completeness and timeliness of information

The content presented on this website serves as general information and should not be the sole foundation for decision-making without consulting primary, more precise, comprehensive, or timely sources of information.

Certain historical information may be included on this site. It is important to note that historical information is not current and is furnished solely for informational purposes. While we retain the right to modify the content of this site at any juncture, we are not obligated to revise or update any information on our site.


Modification to the service and prices

The pricing of our products may be altered without prior notice.

Any adjustments or modifications to prices will not result in liability on our part, either to you or to any third party.

Nevertheless, we assure you that the prices for products already bought and paid for will remain unchanged.



Products of services

Certain products or services may be exclusively available online through our website. These items may come in limited quantities and are eligible for return or exchange in accordance with our Refund Policy.

We have taken utmost care to present the colors and images of our products on the store as accurately as possible. However, we cannot guarantee that your computer monitor will display the colors with complete accuracy.

While we retain the right to limit the sale of our products or services to specific individuals, regions, or jurisdictions, it is important to note that such decisions are made on a case-by-case basis. Additionally, we may choose to limit the quantities of any products or services offered. Descriptions of products or pricing are subject to change at our discretion without prior notice. We also reserve the right to discontinue any product at any time. Any offers for products or services on this site are void where prohibited.

NOTE: Please be assured that we do not only strive to meet but exceed your expectations in terms of the quality of our products, services, information, or any other materials you may purchase. Moreover, in the event of any errors in the service, we are committed to correcting them promptly. Your satisfaction is of utmost importance to us.


Accuracy of billing information and account information 

We maintain the prerogative to reject any order submitted to us. At our sole discretion, we may choose to impose restrictions on or cancel quantities acquired per person, household, or order. These limitations may encompass orders made under the same customer account, identical credit card, and/or orders employing the same billing and/or shipping details. Should we decide to modify or annul an order, we will make an effort to inform you through the email and/or billing address/phone number provided when the order was initiated.

The right is reserved to control or disallow orders that, in our sole judgment, seem to be initiated by dealers, resellers, or distributors.

Your commitment is essential to furnish current, complete, and accurate purchase and account details for all acquisitions from our store. You also agree to ensure timely updates to your account and other particulars, such as your email address and credit card details, facilitating the completion of transactions and allowing us to reach out to you as necessary.

For further information, please refer to our Refund Policy.



Third-party tools

We might grant you access to third-party tools, and it's important to note that we neither oversee nor control these tools, nor do we have any input into their operations.

You explicitly recognize and agree that the access we provide to such tools is on an "as is" and "as available" basis, devoid of any warranties, representations, or conditions, and without endorsement. We hold no liability for any issues arising from or associated with your utilization of these optional third-party tools.

Your use of the optional tools presented on the site is entirely at your discretion and risk. It is your responsibility to familiarize yourself with and approve of the terms under which these tools are provided by the relevant third-party provider(s).

Furthermore, there is a possibility that we may introduce new services and/or features through the website in the future, including the launch of additional tools and resources. Any such additions will also be governed by these Terms of Service.



Third-party links

Certain materials from third parties may be included in the content, products, and services provided through our platform.

The presence of third-party links on this site may redirect you to websites not affiliated with us. It's essential to note that we don't undertake the examination or assessment of the content or accuracy of these third-party materials or websites. We do not guarantee or assume any liability or responsibility for any materials, products, or services from third parties, nor for any other transactions associated with these entities.

Any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions on third-party websites are not our responsibility. We strongly advise you to carefully review the policies and practices of the third party before engaging in any transactions. If you have any complaints, claims, concerns, or questions regarding third-party products, it is advisable to communicate directly with the third party involved.



Personal information

Your submission of personal information through the store is governed by our Privacy Policy.


Prohibited uses

Apart from the restrictions outlined in the Terms of Service, the following activities are expressly prohibited in your use of the site or its content: 

  • engaging in any unlawful purpose; 
  • encouraging or soliciting others to partake in unlawful acts; 
  • violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
  • infringing upon our intellectual property rights or the intellectual property rights of others; 
  • engaging in harassment, abuse, insult, harm, defamation, slander, disparagement, intimidation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • providing false or misleading information;
  • uploading or transmitting viruses or any other malicious code that could affect the functionality or operation of the Service, any related website, other websites, or the Internet;
  • collecting or tracking the personal information of others;
  • engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping;
  • pursuing any obscene or immoral purpose; 
  • interfering with or attempting to circumvent the security features of the Service, any related website, other websites, or the Internet. 

Violating any of these prohibited uses may result in the termination of your use of the Service or any related website.


Provision of service and services

The Service, along with all products and services delivered to you via the Service, is offered "as is" and "as available" for your utilization, unless expressly stated otherwise by us. No representations, warranties, or conditions of any kind, whether express or implied, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement, are provided.


Indemnification

You consent to indemnify, safeguard, and absolve TrustHero Shop, along with our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, initiated by any third party as a result of or arising from your infringement of these Terms of Service or the documents they reference, or your violation of any law or the rights of a third party.


SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Termination

The responsibilities and liabilities of the parties incurred before the termination date will persist beyond the termination of this agreement for all intents and purposes.

These Terms of Service remain in effect unless and until either you or we decide to terminate them. You have the option to terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or by discontinuing the use of our site.

If, at our sole discretion, we determine that you have failed to comply with any term or provision of these Terms of Service, or if there is a suspicion of such failure, we reserve the right to terminate this agreement without prior notice. In such cases, you will remain responsible for all amounts due up to and including the termination date. Additionally, we may deny you access to our Services, or any part thereof, as deemed appropriate.


Entire agreement

The failure on our part to exercise or enforce any right or provision outlined in these Terms of Service does not relinquish our entitlement to such right or provision.

These Terms of Service, along with any policies or operational guidelines published by us on this site or pertaining to the Service, establish the comprehensive agreement and understanding between you and us, governing your utilization of the Service. This agreement supersedes any prior or concurrent agreements, communications, and proposals, whether verbal or written, between you and us, including any preceding versions of the Terms of Service.

Any uncertainties in the interpretation of these Terms of Service shall not be construed against the party responsible for drafting.



Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States of America.


Changes to the terms and conditions

You have the option to examine the latest version of the Terms of Service at any given time on this page.

We retain the authority, solely at our discretion, to revise, modify, or substitute any portion of these Terms of Service by publishing updates and alterations on our website. It is your duty to periodically check our website for any modifications. If there are changes to these Terms of Service, your continued use or access of our website or the Service signifies your acceptance of those modifications.


Contact information 

Questions about the Terms of Service should be sent to us at store@trusthero.io